Comments on: Simply Health (Apparently) Can’t Be Bothered No Matter What They Claim http://www.showmenumbers.com/general/simply-health-apparently-cant-be-bothered-no-matter-what-they-claim This is the Blog of Adam Parker, Chief Executive of RealWire Thu, 15 Jul 2010 12:21:08 +0200 http://wordpress.org/?v=2.8.4 hourly 1 By: AdamParker http://www.showmenumbers.com/general/simply-health-apparently-cant-be-bothered-no-matter-what-they-claim/comment-page-1#comment-548 AdamParker Thu, 15 Jul 2010 12:21:08 +0000 http://www.showmenumbers.com/?p=957#comment-548 @J Thanks for the comment I take your point about access to systems but I would suspect that a company of the size of Simply Health would have the facility to access their systems remotely across VPN or the like - though clearly I don't know this. As regards having treatment without it being authorised I am not sure I would want to take that action and risk the consequences were it not to be the case. My general point though was more that they could have made more of an effort and this was at odds to their tagline claim. However as I have stated in the updates their subsequent response did give me greater confidence, though I obviously can't be sure if this was due to the public nature of my criticism or not. @J Thanks for the comment I take your point about access to systems but I would suspect that a company of the size of Simply Health would have the facility to access their systems remotely across VPN or the like – though clearly I don’t know this. As regards having treatment without it being authorised I am not sure I would want to take that action and risk the consequences were it not to be the case.

My general point though was more that they could have made more of an effort and this was at odds to their tagline claim. However as I have stated in the updates their subsequent response did give me greater confidence, though I obviously can’t be sure if this was due to the public nature of my criticism or not.

]]> By: J http://www.showmenumbers.com/general/simply-health-apparently-cant-be-bothered-no-matter-what-they-claim/comment-page-1#comment-547 J Thu, 15 Jul 2010 12:11:49 +0000 http://www.showmenumbers.com/?p=957#comment-547 In regards to the comments made above it is fair to say "Couldn’t you have diverted your numbers to a mobile number?"- what good would that of done given the circumstances? I mean the building may of been closed due to the weather conditions so how would they have access to your policy? and if they could of authorised the claim the travelling conditions was terrible and you may not of made the appointment anyway. I too had similar issues contacting Simply health in regards to a claim, but i understand that the weather conditions was very bad and precautions had to be made. if there was an urgent health matter i'm sure given the circumstances it would have been ok to have the treatment without it being authorised, But the one thing i definitely agree on is the awful tagline " We CAN be bothered" - Horrible. In regards to the comments made above it is fair to say “Couldn’t you have diverted your numbers to a mobile number?”- what good would that of done given the circumstances? I mean the building may of been closed due to the weather conditions so how would they have access to your policy? and if they could of authorised the claim the travelling conditions was terrible and you may not of made the appointment anyway. I too had similar issues contacting Simply health in regards to a claim, but i understand that the weather conditions was very bad and precautions had to be made. if there was an urgent health matter i’m sure given the circumstances it would have been ok to have the treatment without it being authorised, But the one thing i definitely agree on is the awful tagline ” We CAN be bothered” – Horrible.

]]> By: Joey http://www.showmenumbers.com/general/simply-health-apparently-cant-be-bothered-no-matter-what-they-claim/comment-page-1#comment-544 Joey Fri, 02 Jul 2010 13:38:56 +0000 http://www.showmenumbers.com/?p=957#comment-544 I can see that you have been upset about it. Yeah, I too will be upset if I were in your situation. But at least, in the end, they were able to get back to you and resolved it. After all, they CAN be bothered. :) I can see that you have been upset about it. Yeah, I too will be upset if I were in your situation. But at least, in the end, they were able to get back to you and resolved it. After all, they CAN be bothered. :)

]]> By: Dan http://www.showmenumbers.com/general/simply-health-apparently-cant-be-bothered-no-matter-what-they-claim/comment-page-1#comment-469 Dan Sun, 14 Feb 2010 10:20:20 +0000 http://www.showmenumbers.com/?p=957#comment-469 Gah, that was supposed to be a hyperlink. And why is there always a god-dang typo when you're trying to blow your own trumpet...? Gah, that was supposed to be a hyperlink. And why is there always a god-dang typo when you’re trying to blow your own trumpet…?

]]> By: Dan http://www.showmenumbers.com/general/simply-health-apparently-cant-be-bothered-no-matter-what-they-claim/comment-page-1#comment-468 Dan Sun, 14 Feb 2010 10:16:43 +0000 http://www.showmenumbers.com/?p=957#comment-468 Ah, the power of social media. Why is it that you have to boot off with people to get things done? 'We can be bothered' – that's a terrible tagline. NExt time Ad, you should recommend them a decent <a>"http://uk.linkedin.com/in/danhowarth">copywriter</a>... :>) Ah, the power of social media. Why is it that you have to boot off with people to get things done?

‘We can be bothered’ – that’s a terrible tagline. NExt time Ad, you should recommend them a decent “http://uk.linkedin.com/in/danhowarth”>copywriter… :>)

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