Paul Sutton posted yesterday about the “Mysterious Case of the Disappearing Comms Bloggers“. In the post Paul highlights the apparent demise of marketing and communications bloggers in the UK.

I thought I’d investigate PR related blogs in particular. To do this I analysed the tweets from over 500 of the most influential members of the UK PR community over the last 60 days (c. 140,000 tweets all told).

Within these there were a little under 2,000 domains represented that were shared by two or more members of the community during the period. Of these I spotted 73 sites that are PR related, or carry PR content, and are UK based.

6 media outlets – The Drum, Econsultancy, PRWeek, Holmes Report, PR Moment and Communicate.

35 corporate sites – almost all agencies with a few service providers included. Some, or all, of these could be in the list due to posts on their corporate blogs being shared, though it could also be content like news announcements or job opportunities.* 

Of the remaining 32 sites, 7 are multiple contributor sites – CIPR Conversation, the PRCA’s blog, Comms2point0 (Dan Slee, Darren Caveney), Behind the Spin, PR examples, PR Conversations (Judy Gombita, Heather Yaxley, Marcus Pirchner) and CharityComms. Paul’s post itself appears on both his own personal blog and the CIPR Conversation.

Leaving 25 sites that relate to a single individual “blogger”. In alphabetical order these are:

alexsingleton.com
allthingsic.com (Rachel Miller)
antonymayfield.com
benrmatthews.com
blog.magicbeanlab.com (Mat Morrison)
blog.sarahhallconsulting.co.uk
byrnebabybyrne.com (Colin Bryne)
chrisnorton.biz
commsbird.wordpress.com (Rachel Moss)
dannywhatmough.com
domburch.blogspot.co.uk
escherman.com (Andrew Smith)
greenbanana.wordpress.com (Heather Yaxley)
markborkowski.co.uk
markpack.org.uk
maxtb.com (Max Tatton-Brown)
nevillehobson.com
paulsutton.co
prstudies.com (Richard Bailey)
sarahpinchblog.wordpress.com
showmenumbers.com (Some random guy)
stimsonsarah.com
stuartbruce.biz
tomrouse.co.uk
wadds.co.uk (Stephen Waddington)

Conclusion

The data suggests there’s a relatively small cohort of UK PR bloggers that are garnering attention with personal blogs.

Meanwhile a large proportion of content being shared would appear to consist of corporate blogs or people contributing to media outlets and shared platforms.

—————————–

A few points to note:

1. The timeframe of this analysis (over the Christmas period) may mean that some blogs haven’t appeared because they didn’t post much, if at all, during the 60 days. I will re run the analysis in March to see if the picture is similar.

2. Posts will almost certainly be being shared through other means than Twitter, LinkedIn for example, but I would still find it surprising if interesting posts weren’t being shared to some extent on Twitter.

3. It’s possible there are blogs that are attracting significant attention from the UK PR community, just not from the group of influencers our data looks at. This seems unlikely as I’d be surprised if at least some of this group wouldn’t have picked up on such content.

4. The option to now publish within LinkedIn may be a substitute for personal blogs, as could Medium. Both of these sites appear high in the list so it could be worth looking at these in more detail.

5. I could have just missed someone relevant on the results. If anyone wants to look at the full list let me know.

* Corporate sites

I haven’t included sites that relate to agencies with global operations e.g. edelman.com, blog.ketchum.com where it’s likely that content is being created by UK based staff. The exception being where a dedicated .co.uk domain appeared in the list.

1000heads.com
10yetis.co.uk
battenhall.net
bellpottinger.com
berkeleypr.co.uk
blog.wildfirepr.com
bottlepr.co.uk
brands2life.com
ccgrouppr.com
citypress.co.uk
claremontcomms.com
commsaxis.com
gorkana.com
grayling.co.uk
hanovercomms.com
hkstrategies.co.uk
hopeandglorypr.com
hotwirepr.co.uk
houstonpr.co.uk
joshuapr.com
kaizo.co.uk
liberatemedia.com
mslgroup.co.uk
prezly.com
prohibitionpr.co.uk
publish.lewispr.com
realwire.com
richleighandco.com
tangerinepr.com
umpf.co.uk
weareliquid.com
wearesevenhills.com
wearesocial.net
webershandwick.co.uk
whitehouseconsulting.co.uk

I wanted to clarify how this number was reached and Cathy Bussey at PRWeek was kind enough to put me in touch with the senior researcher at Harris Interactive who put together the analysis.

He was most helpful and from our discussions I established that the £7.5bn represents the estimate of the total amount spent on PR both in house and with external agencies and freelancers.

UK PR Industry PR Census split

The split between in house and advisory is:

In House – £5.5bn
Agency/Freelancers – £2.0bn

The estimates were reached through the use of a combination of data including census returns, Office of National Statistics Data and the PRWeek Top150. With regards to the Agency/freelancer market figure of £2bn my view is that it is probably at the higher end of the likely range of estimates (as I will indicate below), but from my discussions the methodology behind it seems reasonable.

On the face of it two immediate implications are apparent. The vast majority of PR is delivered from in house resources (73 per cent of the total) and the agency/freelance market is highly fragmented.

The “highly fragmented” implication being due to the PRWeek Top 150 agencies with a combined income of £839m accounting for 42 per cent of the total UK agency/freelance market with no one agency in the Top 150 accounting for more than 3.3 per cent of the total market – Bell Pottinger – and even they are arguably a collection of agencies under one umbrella.

However these conclusions would represent an over simplification of the market.

Many Markets

When people talk about “the housing market” I often sigh because such a thing doesn’t really exist. In reality there are a lot of micro markets dependent on type of property and geography, even down to street level in some cases. In a similar way, as any agency MD/owner would tell you, the PR advisory market isn’t one homogenous beast.

At a very basic level it breaks into two main areas:

1. The small number of larger agencies almost exclusively based in the London Metro area competing for the accounts of large, often multinational, companies in the main where breadth of service areas, international capability and established brand can often be hygiene factors. These large companies will almost always have significant in house PR capability compared to SME’s meaning that external PR spend as a proportion of in house spend in this large company market will probably be quite a bit lower than the overall 27 per cent figure. Competition is therefore still very high despite the small number of participants as clients in house capability means they still hold the majority of the cards.

2. The remainder of the market where a very high volume of participants compete in individual micro markets driven by geography, sector and/or service area. In these markets the purchasers of external support will generally have much lower levels of in house PR capability (potentially none) and so the spend on PR will almost certainly represent a much higher proportion of total spend than the 27 per cent average. This can lead to these clients relying more heavily on their PR advisers, though this is very dependent on the particular micro market and how differentiated an individual agency/freelancer is in that market.

The £2bn overall estimate gives us a basis to estimate the potential split between these two broad market areas and equally these definitions provide a framework to test the reasonableness of the £2bn estimate itself.

Large Company Market

Firstly on the large company side we can look to establish a likely cut off point in agency size terms based on market share.

A bit of additional analysis on the PRWeek Top150 relating to the holding companies of agencies establishes the following list of 16 groups or individual agencies who would have market share of 0.5 per cent or more if the total UK agency/freelance PR market is £2bn. (Note many of these numbers are estimated by PRWeek within the Top 150 as the agencies don’t provide specific numbers – full details here)

See Notes below for agencies within each group.

This analysis makes WPP the single largest player in the UK PR market with 4.6 per cent of the market.

Obviously agencies (and freelancers) that are smaller than the £10m (0.5 per cent) cut off I have used above can still often win work with large companies, particularly if they have an area of clear differentiation either around sector or service specialism. If you include agencies with income of greater than £3m (0.15 per cent of the total market) from the PRWeek 150 table these would add an additional £144m between them giving £700m in total.

Two other factors need to be taken account of to reach our estimate of the large company market. Firstly not all sizeable agencies are in the Top 150 (though the vast majority are) and in addition there will be some PR services being provided to large companies by teams within agencies of other types e.g. digital marketing, SEO and social media. (Equally it is worth bearing in mind that some of the PR agencies concerned could be providing some marketing and SEO services within their own figures). As a complete finger in the air estimate to compensate for this if we make an allowance of £100m this would imply that the large company market is approx £800m in total.

For information if we now restate the table above based on an estimate of £800m for the large company market you get the following market share figures for the largest groups/agencies in this market:

These figures suggest that this large company market is actually quite concentrated when you take account of holding company groups with the top 10 accounting for almost 60 per cent.

Micro markets

The large company estimate of £800m would leave approx £1.2bn of the £2bn overall which would then relate to the second category of micro markets.

Ignoring sector or service specialism and just focussing on geography within these micro markets then the largest of them unsurprisingly is the London Metro area with the remaining PRWeek Top 150 entrants with income of less than £3m predominantly still based here – £109m out of £139m or 79%.

The unknown factor here is what proportion of the London Metro area market do these agencies account for? If for arguments sake we said it was half then this would give an estimate for this micro market of approx £200m+.

This would mean the large company market (mainly serviced from within London Metro) and the smaller company London Metro markets would be approximately £1bn combined. In turn implying the remaining micro markets for the rest of the UK would then account for approx £1bn.

(Interesting to note that the London Metro region accounts for an estimated 30 per cent of UK GDP and yet apparently at least 50 per cent of UK PR activity)

It is this implied figure for the regions of £1bn that leads me to think that the overall £2bn estimate may be on the high side. Evidence for this comes from the PRWeek Regional agencies rankings.

Regional element

Manchester based agencies have the largest combined income in the PR Week regional list with £12.2m and no other city represented on the list has more than £10m. There are 17 cities in the UK outside of the London Metro area with populations of more than 250,000 the average of which is 427,000. The following table shows their population and the combined income total of PR agencies in the Top 40 Regional List that are based there.

These regional markets may be highly fragmented and freelancers may account for a much higher proportion of PR services in these areas. It also seems likely that a lot more PR services may be provided by agencies/freelancers who would have a broader marketing remit and so wouldn’t fall under the definition of “PR agency”. Consequenty these ranked agencies may only account for a relatively small proportion of the PR services provided in their area. However given the regional rankings it still seems unlikely that even the largest of these regional markets is measured in more than tens of millions. For the purpose of this exercise if we therefore assume the market size for the average of these cities is £25m you would get a total estimate for these larger regional markets of £425m.

This would give a total for large companies, London Metro and the main regional centres of approx £1.4bn. With the remainder of the country being likely to be fairly limited in market size terms it does seem that the £2bn overall figure looks a bit of a stretch. This analysis suggests an overall estimate of £1.6bn might be nearer.

On the other hand the analysis could be understating the large company market (is £100m enough for missing entrants in the PRWeek 150 and other types of agency?), the smaller company London Metro market could be substantially more than £200m (do the PRWeek entrants count for less than 50 per cent?) and perhaps the regional agencies really do only account for a very small proportion of their local markets.

Without detailed returns from everyone this is always going to be a difficult task and the research for the PRWeek/PRCA Census was certainly thorough so perhaps we can agree that a figure of £1.8bn +/- 10% is a fair range.

Notes

Agency groups

1. Finsbury, Hill and Knowlton, Ogilvy Health, Cohn & Wolfe, Burston Marsteller, Buchanan, Ogilvy, Clarion Comms
2. Ketchum Pleon, Fleishman Hillard, Fishburn Hedges, Porter Novelli, Kreab Gavin Anderson
3. Grayling, Citigate, Red, Tonic Life
4. Weber Shandwick, Golin Harris
5. EuroRSCG and Maitland
6. Frank, Hotwire
7. Lexis, Bite

James Holland Editor, Electric Pig “Catering to the whimsy of fickle journalistic tastes is no easy task, but the intelligent tuning behind PR Filter shows great promise. A service that cuts the clutter, and brings me news I can actually use? Sign me up!

Stuart Miles Owner/Editor, Pocket Lint “PRFilter looks to be the service that will help me get the news I want and filter out the press releases I don’t

To date the use of technology to solve the issue of irrelevant or badly targeted PR content has been relatively limited. Database structures used for press release targeting are generally based around categorisation or perhaps keywords. Depending on the level of granularity this can often result in a poor match of a particular press release to individual journalists or bloggers.

Recently new language analysis based databases have started to be released that look at a journalist or blogger’s output in order to try and identify those who talk about a particular topic the most. This improves the intelligence of the approach for the sender if they use such tools effectively.

But even tools such as these do not address the issue from the individual journalist or blogger’s perspective. They don’t allow the recipients themselves to decide how relevant something must be to get their attention. Meanwhile spam filters or rules based inbox systems are often crude or time consuming to manage.

At RealWire we thought we would try and take a different approach. Having built a system to improve the targeting of our own distribution (which we will be applying in the coming weeks) we decided to go further. We asked ourselves – what if we could adapt the system to provide relevant releases to individual journalists and bloggers across thousands of releases a day from multiple sources?

So after months of development, in a bold experiment to both demonstrate our filtering technology and as a potential solution to the issue of irrelevant PR we have built PRFilter.

We believe PRFilter is something different:

Like the language analysis databases, PRFilter’s active interest technology builds a profile of a journalist or blogger’s interests from their own, or their publication’s, published articles. It then refines and updates this profile as new articles are published.

But then it flips things on their head and applies this profile to an inbound aggregated stream of press releases from multiple sources, presenting the individual journalist or blogger with the releases it thinks are most relevant to them – in a given time period, in selected geographies and even on a certain topic.

The user can then set their own personal relevance threshold and subscribe to alerts which pass this test (currently via RSS, other notification systems to follow). They can even train the system to improve its predictions by providing feedback on when it is right and wrong.

Making finding relevant stories a quicker and easier task and ensuring that senders of PR know that when their releases are indexed by PRFilter they will be seen by the most relevant media.

As the quotes above show we have already had some great feedback from initial beta testers, but like all beta applications we know it won’t be perfect and are keen to get feedback from all interested parties. Either contact me @AdParker, [email] adam@realwire.com, follow @PRFilter or register your interest in a beta account or updates here.

However they don’t mention the following three crucial issues about the traffic to their site.

1. That volume of traffic is clearly going to be affected by quantity of content.

2. The time visitors actually spend reading their content.

3. The relevance of those visitors to the content.

At RealWire we are always keen to make sure that discussions are based around the facts so let’s look at each of these in turn to see how our readership, engagement and relevance are all in fact apparently superior to Big Wire Corp’s.

Quantity of content

Q: Which is the more “popular” of the following two sites?

Site A – 1 piece of content and 1,000 page views in a month
Site B –  1 million pieces of content and 1 million page views in a month

Well according to their literature Big Wire Corp would apparently see Site B as a more popular destination because it has 1,000 times more page views. Makes sense, bigger is better right? Wrong.

Site A’s one piece of content has been viewed 1,000 times, whereas each of Site B’s stories has only be viewed once on average. Now which site is more popular? Site A of course.

Now let’s apply this concept to Big Wire Corp’s website.

First of all let’s get an idea of volume of content. The Google “Site:[url]” command gives you the number of unique pages indexed by Google on a particular site – a good proxy for the amount of content.

In this case the answer is 406,000.

Next we need an idea of traffic to the site. Google AdPlanner provides estimates of monthly page views.

In this case the answer is 7.5 million

I we then divide page views by content, we get an estimate of the number of views per article per month. Answer 18.5.

RealWire’s equivalent data from the same sources is
Content – 5,500
Page views – 200,000* (less than 3% of Big Wire Corp’s figure)

This gives 36.4 page views per article per month.

Twice the Big Wire Corp figure suggesting RealWire has higher readership for each article.

*I happen to know that the page view figure is too high in RealWire’s case (we do have analytics of course) but it could equally also be so for Big Wire Corp and so until I can get a hold of actual numbers for them I am being consistent.

Engagement

Q: Which of these two sites is engaging its readership the most?

Site A – average time spent on each page 2 minutes

Site B – average time spent on each page 5 seconds

Site A obviously. Each of the readers are spending 24 times longer reading an article on average than on Site B.

So let’s apply this to Big Wire Corp again.

Again Google AdPlanner can help. It tells us how many visits the site receives and how long each one lasts. From this we can get Time spent per Page as follows:

Big Wire Corp numbers

Time spent per visit = 3 minutes 50 seconds (230 seconds)
Total page views = 7.5 million
Total visits = 3.5 million

Time spent per page = 107.5 seconds or 1 minute 47.5 seconds

RealWire numbers

Time spent per visit = 8 minutes (480 seconds)
Total page views = 200,000
Total visits = 64,000

Time spent per page = 153.6 seconds or 2 minutes 33.6 seconds

43% more than Big Wire Corp suggesting readers of RealWire content are more engaged.

Relevance

Q: Which of these two sites is most likely to have the most relevant readership to a UK relevant story?

Site A – 100% of visits from the UK

Site B – 1% of visits from the UK

A: Site A – Yes I know these are getting ridiculously easy now!

Big Wire Corp’s market report focusses on US usage of their site when comparing themselves to others such as RealWire. However given that the vast majority of their content is from US companies it will come as no surprise that the vast majority of their traffic does as well. Google Ad Planner again helps us out.

US traffic – 76% of total

But the majority of RealWire’s clients and therefore content are from the UK. So what’s Big Wire Corp’s UK traffic like?

UK traffic – 3% of total.

And RealWire’s UK traffic? Well AdPlanner estimates around 75% but the real figure is nearer 45% or 15 times the Big Wire Corp figure.

Suggesting that RealWire’s traffic is around 15 times more likely to be relevant.

Conclusion

When evaluating traffic between sites it is imperative that you don’t get drawn in by the size of headline traffic numbers and that you consider:

a) normalising traffic for levels of content

b) how engaged the readers are

c) how relevant the readers are

Or you could find yourself reaching some very misleading conclusions. Just ask Big Wire Corp

* Hattip to Andrew B Smith for highlighting the value of Google Adplanner for such analysis

Update: We have posted answers to the main FAQs regarding the animation here. The debate has also moved onto PRWeek UK here.

Fear – To a certain extent this is the more irrational of the two. What if I don’t do this? What won’t I know? What will people think? What if my competitors do or perhaps they already are?

Value – This is the more rational. If I do this I will derive this much benefit.

In the recent Econsultancy Social Media and Online PR Report (well worth reading) amongst many interesting statistics a few that jumped out at me were in connection with organisations (Figure 17) and Agencies (Figure 19) views of the potential value of social media.

Two points jump out at me from these stats. Firstly that Agencies think organisations are more sceptical about value than Organisations apparently do themselves. Perhaps this is due to lack of follow through on spending decisions?

Secondly that in both cases these figures imply that value is seen as a much bigger challenge to the argument for engaging in social media activities than the challenges and risks.

This is borne about by the findings of Figures 48 and 50 where from both Agency and Organisation perspectives 60% of respondents considered they had achieved some benefit from their social media activities but nothing concrete.

So with the vast majority of respondents seeing no concrete value in what they are doing does this suggest that fear – fear of what is being said about you, fear of missing an opportunity – is playing more of a role in justifying investment in social media than value?

Oh and the picture is from the 1970s TV version of Salems Lot and this scene was quite simply the most scary experience of my life at the time and I have never forgotten it!

In the past, Technorati’s authority score for a blog represented a count of the number of different sites that had linked to a particular blog in the preceding six months. Until the summer of 2008 this count included links where blogs appeared in blogrolls. These were removed from the calculations at that time, as they were identified as being too slow to change. Basically people’s housekeeping in connection with blogrolls was identified as being less than real time – to say the least I suspect!

The rank of a blog then represented how many blogs had a greater authority score i.e. more different inbound links than the selected blog.

The new measurements from October 2009 are less transparent but arguably more valid and useful. According to Technorati, authority is now based on a site’s linking behavior, categorization and other associated data over a short, finite period of time. This results in a score out of 1,000, with a higher score indicating greater authority. The advantages of this approach are that it is less easy for people to manufacture authority by creating fake links, plus the ratings are more dynamic, reflecting the extent to which individual blogs are the source of conversation.

They have also introduced a second authority score when viewing blogs through the Blog Directory feature that relates to a blogs relative authority within the sector or sub sector that it is classified in. For example if you want to know the blogs with a small business focus that Technorati thinks have the most authority on the subject then you can see a list here. In this case the Online Marketing Blog is assessed at having quite a bit more authority (961) within the small business blogs than the second ranked blog is this sector, Social Media Today (871). This is despite their overall authority scores being 614 and 689 respectively. Indicating that though SMT has more authority generally, Online Marketing Blog is considered to be more influential within the small business sector.

This is an interesting, and I would suggest, very useful change as it is relative and relevant authority that matters when assessing the importance of different sites not an absolute measure. We take the same approach to ranking sites at RealWire when calculating our RealWire Influence Rating for coverage achieved. If you don’t take this relative/relevant approach then you will always end up saying that the most influential sites are ones in the biggest communities e.g. Tech, but that is obviously not appropriate if you were trying to assess which sites were influential to, say, the fashion sector.

You can also see those blogs that are rising and falling the most within that sub sector on the right hand side of the same page.

I reckon these changes mean that it is easier to find key blogs that are relevant to you and those that are becoming more and less influential over time. And no this isn’t just because my blog now appears in the top 20k! What do others think?

In the Online Media World I would suggest the equivalent to pollution is irrelevance, and the time, and money, that are wasted dealing with it (never mind the frustration caused). Unfortunately the PR industry is one of the culprits in producing this pollution; with the interesting stories it does create often getting lost in the millions of press releases produced each year, many of which are often sent to significant numbers of people for whom they are irrelevant. This means only a small proportion of these messages actually lead to someone talking about a story.

The positive response to our recent Online PR animation suggests that many (all?) people in the PR industry are aware of the importance of remembering that there are real people at the end of each of these messages. Given this, if irrelevance is polluting their environment shouldn’t we all be asking one simple question:

What have we done to improve our relevance today?

For us at RealWire this means making sure the existing things we do to improve our relevance are performed 100 per cent and looking for new ways to reduce our “irrelevance footprint” all the time. Many of these improvements and processes are based on feedback from the receivers of our news themselves. Some things are simple, the equivalent to turning the light off when you leave a room or not leaving your TV on standby, and others take more effort and investment on our part. They all have one end purpose though – to deliver greater relevance to all the receivers of our news and so reduce the amount of pollution we create.

We realise we’re far from perfect, but then how many people recycle 100 per cent of their waste in the real world? Does that mean that we shouldn’t all try and recycle more just because perfection is probably unattainable? That’s why we are always looking to improve. After all it is only through delivering relevance that the PR industry can ever hope to release the influence it desires.

I noticed today that PRNewswire have recently started to provide their content through sector specific Twitter feeds e.g. PRNTech, rather than all through one single feed. RealWire also did this a few months ago as we realised, as PRN would appear to, that people following news content would find this would significantly improve the relevance of the content to them. It’s not rocket science, nor is turning off your TV, and it won’t solve the problem of PR pollution by itself, but as with the environment a lot of small individual measures can make a big difference overall.

So hats off to PRN for also taking this step and perhaps we could all ask ourselves what have we done today to improve the environment in the Online Media World we all inhabit?

RealWire has been offering the Social Media News Release (SMNR) option to our clients for nearly two years now. In that time we have hosted and distributed over 200 SMNRs on behalf of a varied group of organisations including:

3i, Adobe, British Army, Cisco, Comic Relief, Cross Country Trains, Diageo, Durex, First Direct, Ford, HSBC, ITV, Macmillan Cancer Support, Nescafe, NSPCC, Peugeot, Sage, Skoda, Sony Ericsson, Symantec, Talk Talk, Toshiba, Twestival, Vauxhall and Volkswagen. Some are in a narrative style, some follow the original deconstructed format.

Our video about the SMNR (from our webitpr days) has had over 12,000 views and we are currently ranked top of google.co.uk for a search for “social media news release”. Even ahead of Mr Social Media Release himself, Todd Defren. (Of course we don’t manage to repeat the trick on Google.com, but the video doesn’t do badly )

So it is on this basis we feel fairly well qualified to provide some analysis on whether Social Media News Releases actually achieve better results than “traditional” press releases.

Analysis

We analysed 997 releases distributed by RealWire during the period December 2008 to May 2009 for which coverage tracking statistics had been gathered by our Proveit release evaluation service.

Of these 71 releases were Social Media News Releases.

The results are summarised below:

Total coverage includes coverage that is the republishing of the release in its entirety either by selective or non selective publishers.

It is worth noting that all of these results for both SMNRs and traditional releases compare favourably with analysis of competing distribution services suggesting that the combination of our clients, their releases and RealWire’s approach performs strongly for all types of release.

However the results above suggest that Social Media News Releases perform substantially better than traditional releases when it comes to generating editorial and blog coverage with, on average, all of the additional coverage being of this type.

So a big tick in the box for SMNRs then? All we have to do is produce all releases in this format and we will all achieve two or three times as much coverage?

Well not so fast. A simple regression analysis on the data suggests that a release just being an SMNR, as opposed to a traditional release, in itself only explains a small proportion of the variation in the performance of individual releases.

So the majority of the variation would seem to be due to other factors. There are any number of factors that could explain some degree of variation – the hook of the title, timing, number of interested parties etc. Significantly more detailed work would be needed to prove the impact of each.

But I would suggest that the most likely reason for the improvement in performance of SMNRs is that the additional investment needed to produce a SMNR means that clients are more likely to use them for the most interesting stories. It is this investment in quality that then pays dividends with the features of the SMNR allowing the user to enhance that storytelling and so produce the improved results.

Implications

Less stories. More creatively told. To the right people.

The first point may seem like a strange thing for a press release distribution company to say – “less stories”, doesn’t that mean less business? As I said earlier, the results of our own distribution actually indicate that releases we distribute for our clients are already of a relatively higher quality and/or are directed to more relevant people and hence our pickup stats compare very favourably to competing services.

However the analysis implies that the discipline of investing more in the telling of a story through a Social Media Release seems to lead senders to focus on the stories that generate the most interest editorially and from bloggers. Surely that is a good thing for all parties?

When 54% of press releases from the big wires apparently never get written about, wouldn’t focussing more on the half that are of interest be a better use of the PR industry’s resources?

Top 5 Online PR things you should do  

– listen
– be authentic
– give
– respond
– stay in the conversation

Top 5 Online PR things you shouldn’t do  

- forget online visibility
– spam
– be irrelevant
– treat as a channel
– ignore

Dos  

Listen

If you do nothing else you should do this. The online media world offers a fantastic opportunity to listen to what people think about your industry, your business and your competition. Using the various sites and tools that are available will give you a wealth of information that would cost huge amounts in market research fees to have discovered in the “real” world.

This information will help you to understand the communities and influencers who are relevant to you and what topics they are interested in.

Be authentic  

Just because you are in an online environment don’t forget that this world is still made up of people not computers. People like authenticity. They like people who are genuine about themselves and in an online PR context this means being transparent about who you are and why you are approaching or engaging with a particular person or community.

If you start a blog where you will be covering topics that are sometimes self promotional in nature then be clear about this with your readers. If you comment on a blog post where you have a professional axe to grind ensure your potential bias is clear to the blogger and their community (unless you are confident they know you so well as to not need such clarity).

Give  

Like your Mum and Dad probably taught you “it is better to give than to receive” and online this is still the case. Don’t go into a relationship with an individual or community online with an agenda or an expectation of something. Would you respond well to such an approach? Try and understand their needs and then give them something of value. This could still be of a commercial nature e.g. a travel business might provide details of special offers before these were given to the general public, but more often it will be less direct – some relevant guidance perhaps.

These no strings “gifts” will help to build the relationship and then hopefully that other well used phrase about giving will occur – “what goes around, comes around”.

Respond  

Having listened to what people are saying online and possibly given something of value it is important to respond to their questions or concerns. Again, as in life in the “real” world, most people would think it rude if someone ignored or blanked them, particularly if they actually instigated the conversation.

This is potentially a challenge for organisations with large communities who want to talk to or about them. This is when you need to have a clear structure within the organisation as to who is going to field what questions and enter what conversations. For instance in may be appropriate for queries of a more customer service nature – “I have a problem with X” – to be responded to by someone from your customer service department rather than a PR or marketing person. Or at least direct them towards this more appropriate channel.

Stay in the conversation

Having responded and established a dialogue with communities don’t stop talking. This is a mistake a lot of people can make online. You do great work listening and understanding who is interested in similar things to you and your business, you engage them potentially through giving something of value and then respond to their initial interest.

Then you stop. You disappear from the online world. People visit your twitter feed but you have stopped tweeting. Their RSS reader never shows a new post from your blog. Where have you gone they wonder? At best they accept your sudden lack of interest and move on. At worst they feel slighted by your lack of investment in sustaining the relationship and make their feelings known!

Don’ts  

Forget visibility

The “dark side” so to speak of the transparency and durability of the online media world is that everything, and I mean everything, you say can end up online. It has become very common now for people to Tweet live while listening to a presentation for instance. You may not have considered the risk that what you said to that particular room could end up being relayed to 1.5bn internet users if they choose to find it, but it can.

Clearly the content you actually do produce and upload yourself, comments you make on blogs and tweets that you update will definitely be there for all to see. Don’t make the same mistake as these people and forget that online everyone is listening.

Spam

A fundamental temptation of the Internet is the ability to send a message to a huge list of recipients at the click of a button. In the days when “snail mail” or faxes were the only options the cost of paper, envelopes, stamps, phone calls and ink, never mind the time to produce them, meant that there was a price to be paid for spamming people.

With emails the price is paid by the recipient in the lost time through checking, and almost certainly deleting emails they didn’t want. Think carefully before pressing send – “have I earned the right to send this person an email?” At RealWire we take this very seriously and spend a lot of time researching and contacting sites to try and ensure we don’t fall foul of this. As we are human, we slip up occasionally, be we strive to improve all of the time as we know that permission is a fundamental part of any PR strategy.

Be irrelevant

This is very closely linked to spam. Effectively I will very quickly lose any permission I may enjoy to send people messages if I send them irrelevant content. A key reason for choosing “Top 5s” for these articles was the response to my previous newsletter which suggested that articles of this nature were more relevant to you the reader. Well I try and practice what I preach hence my response this month or I risk those readers who found the previous Top 5 article interesting choosing to “mute” me.

At RealWire we say that it is only through delivering relevance you can ever hope to achieve influence. Clearly the corollary will mean you achieve nothing.

Treat as a “channel”

I sometimes hear people talking about online as a “channel” i.e. print, broadcast and online channels. I understand why it is thought of in this way but for me this misses a fundamental point about the online media. The reason I refer to it as “the Online Media World” is because that is what it is – a virtual equivalent of the real world.

People are publishing, like they do in newspapers, on websites, or broadcasting on sites such as You Tube or even BBC’s IPlayer, but they are also giving opinions, sharing stories, commenting and generally talking about things that interest them. Just like we do in the real world. Because the online world is populated by people as well just connected via telecommunications providers and ISPs. This means that everything you think about doing offline in PR terms you need to think about online.

Ignore

Last, but definitely not least, the one thing you must not do is ignore the online world. For two key commercial reasons.

Firstly because people will talk about you whether you engage or not and if you don’t engage you can’t tell your side of the story.

And second because at least some, if not all, of your competition will engage online and with 1.5bn people to talk to that could turn into a pretty hefty competitive advantage.