Coca Cola isn’t the “Real Thing” on Twitter

CocaColaWilliam

When it comes to engaging on Twitter, Coca Cola has a huge organic opportunity that they seem to be ignoring. So instead of resorting to automated campaigns that result in embarrassment, they should get back to basics.

Last week wasn’t great for Coca Cola. On Wednesday the brand pulled its automated #MakeItHappy social campaign. The campaign auto tweeted ASCII images based on negative tweets. In response, Gawker created a bot that submitted passages from Mein Kampf. Sure enough, the campaign tweeted them.

And that got me wondering….just how well is Coca Cola utilising Twitter?

The findings aren’t great.

Accounts

The @CocaCola account is far and away the most important to the brand.

@CocaCola has 2.85 million followers, follows 67,815 and has tweeted 125,000 times. According to Status People 57 per cent of these followers are “Good”. That’s a potential audience of 1.6 million.

It has six times more followers than the next most popular Coca Cola account.

The rest of the analysis therefore focuses on this account.

Top 10 Coca Cola brand accounts by followers excluding @Coca Cola
Screen Name  Followers
CocaColaMx     458,254
CocaColaCo     321,159
DietCoke     300,586
CokeZero     226,594
Sprite     221,604
CocaColafr     167,734
vitaminwater     127,701
docpemberton     125,069
WorldofCocaCola     116,334
CocaColaRacing     108,676

Tweet activity

CocaCola will have appeared to be silent to its followers for most of the last six months.

Almost all the activity on the @CocaCola account in the last six months has been @replies. This includes those #MakeItHappy tweets.

@replies are only seen by people who follow both accounts involved in the conversation. This means a tiny fraction of @CocaCola’s followers will have seen these tweets.

Apart from replies, they have only tweeted four times and retweeted three times. The last occasion was in November last year.

Who they follow

Coca Cola are ignoring high profile “fan” accounts that have massive organic reach potential, both within and outside of Twitter.

@CocaCola follows 67,815 accounts. A lot less than their follower count, but still a big number.

But it’s not the number they follow that’s the most surprising thing, it’s the apparent lack of logic or strategy.

For instance they do follow this account:

Tweets with replies by Thomas Williams   tomwills76    Twitter

And yet all of these accounts follow @CocaCola, but they don’t follow them back:

Coca Cola Fans

Many of these accounts even have strong links to the brand. Will I Am, Agnez Mo, FIFA, Adventure Girl and the Olympics.

The 8 accounts pictured have a gross follower count of over 38 million. I also spotted other similar high profile “fan accounts”, the top 25 of which totaled 70 million followers. That’s a huge potential audience to tap into, even allowing for duplication or fakes.

Plus, high profile people and organisations like these have a  reach that goes way beyond Twitter.

Report Card

Grade D – Huge missed opportunity

Coca Cola has a significant organic reach of its own on Twitter.

It replies to individual fans, but it isn’t saying anything to the wider community.

It follows accounts that don’t even tweet.

Meanwhile it has high profile followers with even greater reach than their own that it doesn’t follow back.

Instead of investing in an automated campaign, a better strategy would be to get back to basics.

To carry out the analysis I used Lissted’s database of 1.8 million of the most influential accounts on Twitter.

UK journalists say social media more important than ever (the real story of Cision’s study)

Social journalism headlines

A survey by Cision has found that time spent using social media for work by the UK journalists who responded has fallen. The focus this finding has received is unfortunate as this reduction may simply be due to increased productivity. Meanwhile, for the first time the same survey found that a majority of UK journalists now think social media use for work is both necessary and beneficial.

Cision have produced their annual survey of how journalists are using social media. The top finding is a fall in the proportion of UK journalists using social media for work for four hours or more per day. The level has reduced from 24 per cent in 2012 to 13 per cent in 2014. The inference drawn is that we’ve reached a point of “saturation”, or even decline, in the use of social media by UK journalists.

The thing is, time spent is only relevant if you can relate it to a set objective. In this case the reduction in time seems most likely to me to be due to improved productivity in the use of social media by journalists.

Here are a few potential reasons for this:

– According to the survey, Twitter is the No.1 tool used by UK journalists (75 per cent). Our analysis of when UK journalists joined Twitter suggests they have had between three and six years to become proficient at it.

– Productivity tools are likely to be widely used by now, particularly by those who use social media the most. An example of this is in the survey where it highlights 25% of respondents saying they use Hootsuite.

– Knowledge from earlier adopters will have been shared with colleagues who joined later. Journalism.co.uk’s excellent newsrewired conferences are an example (the latest of which was yesterday).

Meanwhile the same survey also tells us:

– 54% of journalists who responded couldn’t carry out their work without social media (up from 43% in 2013 and 28% in 2012).

– 58% say social media has improved their productivity (up from 54% in 2013 and 39% in 2012).

If the survey is representative, this means a majority of UK journalists now think that the use of social media for work is both necessary and beneficial.

Isn’t this the real story?