Show me Numbers

We have launched a campaign today that aims to address the issue of irrelevant press release emails. To learn more watch the video below and then visit the An Inconvenient PR Truth website if you would like to get involved in the debate.

Update: We have posted answers to the main FAQs regarding the animation here. The debate has also moved onto PRWeek UK here.

When considering making a purchase as a business there are arguably three forms of justification – need, fear or value. By need I mean an absolute requirement for something i.e. you cannot operate without it. By nature these aren’t the decisions that you spend very long thinking about. The other two are where the majority of consideration comes in.

Fear – To a certain extent this is the more irrational of the two. What if I don’t do this? What won’t I know? What will people think? What if my competitors do or perhaps they already are?

Value – This is the more rational. If I do this I will derive this much benefit.

In the recent Econsultancy Social Media and Online PR Report (well worth reading) amongst many interesting statistics a few that jumped out at me were in connection with organisations’ (Figure 17) and Agencies’ (Figure 19) views of the potential value of social media.

Two points jump out at me from these stats. Firstly that Agencies think organisations are more sceptical about value than Organisations apparently do themselves. Perhaps this is due to lack of follow through on spending decisions?

Secondly that in both cases these figures imply that value is seen as a much bigger challenge to the argument for engaging in social media activities than the challenges and risks.

This is borne about by the findings of Figures 48 and 50 where from both Agency and Organisation perspectives 60% of respondents considered they had achieved some benefit from their social media activities but nothing concrete.

So with the vast majority of respondents seeing no concrete value in what they are doing does this suggest that fear – fear of what is being said about you, fear of missing an opportunity – is playing more of a role in justifying investment in social media than value?

Oh and the picture is from the 1970s TV version of Salems Lot and this scene was quite simply the most scary experience of my life at the time and I have never forgotten it!

I was involved in an Econsultancy Round Table session recently and amongst many very interesting topics discussed was (of course) the perennial conundrum of PR measurement. During the discussion a number of people commented on how they no longer placed any reliance on, or used, Technorati since it had changed how blog authority and rank were calculated.  So I thought I would see if I could get to grips with it.

In the past, Technorati’s authority score for a blog represented a count of the number of different sites that had linked to a particular blog in the preceding six months. Until the summer of 2008 this count included links where blogs appeared in blogrolls. These were removed from the calculations at that time, as they were identified as being too slow to change. Basically people’s housekeeping in connection with blogrolls was identified as being less than real time – to say the least I suspect!

The rank of a blog then represented how many blogs had a greater authority score i.e. more different inbound links than the selected blog.

The new measurements from October 2009 are less transparent but arguably more valid and useful. According to Technorati, authority is now based on “a site’s linking behavior, categorization and other associated data over a short, finite period of time”. This results in a score out of 1,000, with a higher score indicating greater authority. The advantages of this approach are that it is less easy for people to manufacture authority by creating fake links, plus the ratings are more dynamic, reflecting the extent to which individual blogs are the source of conversation.

They have also introduced a second authority score when viewing blogs through the Blog Directory feature that relates to a blogs relative authority within the sector or sub sector that it is classified in. For example if you want to know the blogs with a small business focus that Technorati thinks have the most authority on the subject then you can see a list here. In this case the Online Marketing Blog is assessed at having quite a bit more authority (961) within the small business blogs than the second ranked blog is this sector, Social Media Today (871). This is despite their overall authority scores being 614 and 689 respectively. Indicating that though SMT has more authority generally, Online Marketing Blog is considered to be more influential within the small business sector.

This is an interesting, and I would suggest, very useful change as it is relative and relevant authority that matters when assessing the importance of different sites not an absolute measure. We take the same approach to ranking sites at RealWire when calculating our RealWire Influence Rating for coverage achieved. If you don’t take this relative/relevant approach then you will always end up saying that the most influential sites are ones in the biggest communities e.g. Tech, but that is obviously not appropriate if you were trying to assess which sites were influential to, say, the fashion sector.

You can also see those blogs that are rising and falling the most within that sub sector on the right hand side of the same page.

I reckon these changes mean that it is easier to find key blogs that are relevant to you and those that are becoming more and less influential over time. And no this isn’t just because my blog now appears in the top 20k! What do others think?

I’ve been rather busy lately moving house, hence the lack of posts and even a reduction in my Twitter activity. To get back in the swing of things a quick post about TweetReach. 

Stephen Waddington highlighted this tool to me at the North East CIPR Awards on Friday (congrats to all the winners by the way).  It is pretty straightforward to use.  Put in a term, a url or hashtag and it calculates the following three measures:

Reach – the number of different people who follow people who have talked about the search in some way.

Exposure – how many times someone could have seen a particular reference to the topic e.g. if 4 people have tweeted it who all have a follower in common then that follower will have been exposed to it 4 times but will only count as 1 in the reach figures.

Impressions – the total number of occasions to see (effectively the sum of the “Exposure” figures for everyone “Reach”ed)

Note that the Reach figure measures the number of different people. Assuming this is the case (and I have no practical way of checking this) then this is good stuff as it ensures that duplication in networks is taken care of. It also tells you what proportion of the relevant tweets were retweets or @replies.

So a very good tool in theory for understanding the extent and likely penetration of a conversation. However unfortunately the bad news is that it is limited to the last 50 tweets, unless you pay TweetReach $20 and even then it is limited by Twitter’s API to the last seven days or 1,500 tweets. The seven day limitation also means that you MUST carry out the analysis close to the time of the relevant conversation as you can’t go back historically. These factors weaken its role as a measurement tool significantly unfortunately IMHO.

Perhaps now that Google are indexing our tweets the tool could be expanded?

Protecting the real world from the ravages of pollution and preserving our natural resources was once considered the preserve of environmental activists. Not anymore. Recycling, energy conservation and reducing our carbon footprint are now mainstream activities.

In the Online Media World I would suggest the equivalent to pollution is irrelevance, and the time, and money, that are wasted dealing with it (never mind the frustration caused). Unfortunately the PR industry is one of the culprits in producing this pollution; with the interesting stories it does create often getting lost in the millions of press releases produced each year, many of which are often sent to significant numbers of people for whom they are irrelevant. This means only a small proportion of these messages actually lead to someone talking about a story.

The positive response to our recent Online PR animation suggests that many (all?) people in the PR industry are aware of the importance of remembering that there are real people at the end of each of these messages. Given this, if irrelevance is polluting their environment shouldn’t we all be asking one simple question:

What have we done to improve our relevance today?

For us at RealWire this means making sure the existing things we do to improve our relevance are performed 100 per cent and looking for new ways to reduce our “irrelevance footprint” all the time. Many of these improvements and processes are based on feedback from the receivers of our news themselves. Some things are simple, the equivalent to turning the light off when you leave a room or not leaving your TV on standby, and others take more effort and investment on our part. They all have one end purpose though – to deliver greater relevance to all the receivers of our news and so reduce the amount of pollution we create. 

We realise we’re far from perfect, but then how many people recycle 100 per cent of their waste in the real world? Does that mean that we shouldn’t all try and recycle more just because perfection is probably unattainable? That’s why we are always looking to improve. After all it is only through delivering relevance that the PR industry can ever hope to release the influence it desires. 

I noticed today that PRNewswire have recently started to provide their content through sector specific Twitter feeds e.g. PRNTech, rather than all through one single feed. RealWire also did this a few months ago as we realised, as PRN would appear to, that people following news content would find this would significantly improve the relevance of the content to them. It’s not rocket science, nor is turning off your TV, and it won’t solve the problem of PR pollution by itself, but as with the environment a lot of small individual measures can make a big difference overall. 

So hats off to PRN for also taking this step and perhaps we could all ask ourselves what have we done today to improve the environment in the Online Media World we all inhabit?